LaDual Policies

Return Policy

We’re confident you’ll love your new LaDual jewelry! However, if by chance you’re not completely satisfied with your purchase, we are happy to help.

  • LaDual accepts the return of unworn merchandise in salable condition within 30 days of the original ship date.
  • Merchandise must be accompanied by original proof of purchase and must be in its original packaging.
  • Returns received within 30 days of the ship date are eligible for a refund in the form of original tender. Refunds will be credited within 7 days, although individual credit card companies can take additional time to post credit.
  • Returns cannot be accepted on items received more than 30 days after the original ship date.
  • Shipping charges are non-refundable.

     

    90-Day Replacement Policy

    We’re dedicated to the satisfaction of our customers. Because of this, we offer a 90-Day Replacement Policy on all LaDual pieces.

    • LaDual will accept returns of merchandise for replacement due to manufacturer’s defect.
    • The 90-day Replacement Policy does not cover merchandise that is lost or damaged as a result of normal “wear and tear.”
    • Merchandise must be accompanied by original proof of purchase.
    • If sufficient inventory no longer exists to replace a damaged item, customer can select an equal value piece from existing products.

       

      Quality Promise

      • All of our jewelry is nickel-free and lead safe.
      • All of our jewelry is not a toy and not intended for children under age of 12.

       

      Shipping

      Free shipping with purchase over $50.

      $5.95 shipping fee with purchase below $50.

      All orders are shipped via USPS, and should take approximately 3-5 business days to arrive.

       

      Donation Policy

      It is our responsibility to create a better world not only for ourselves, but also for the people around us and for all our animal friends. Please write to us at weareone@ladual.com.

      • If you know of a family that is affected by cancer and is in need of help, or any animal shelter in your neighborhood that needs help, please write to us at weareone@ladual.com
      • We do not have lengthy review process and it is our intention to reach out to families or shelters in need of help as quickly as possible. The more information about the family or shelter you provide to us, the faster we can finish due diligence and make donations. Emails and phone numbers for the families you want us to contact must be provided.